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<p class=MsoNormal align=center style='text-align:center;line-height:25.0pt'><b><span
style='font-size:16.0pt;font-family:华文中宋'>长宁区物业管理行业<span lang=EN-US>2012</span>年向社会公开承诺</span></b></p>

<p class=MsoNormal align=left style='text-align:left;line-height:25.0pt'><b><span
lang=EN-US style='font-size:14.0pt'>&nbsp;</span></b></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>为更好地接受社会各界的监督，落实我区</span><span
lang=EN-US style='font-size:14.0pt'>“</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>三高两少</span><span lang=EN-US style='font-size:14.0pt'>”</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>目标，进一步加强物业行风建设，切实提高工作效率和提升服务水平，长宁区物业管理行业郑重承诺如下：</span></p>

<p class=MsoNormal align=left style='text-align:left;text-indent:28.5pt;
line-height:25.0pt'><span lang=EN-US style='font-size:14.0pt'>1</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>、</span><span lang=EN-US
style='font-size:14.0pt'>962121</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>物业服务热线全年</span><span lang=EN-US style='font-size:14.0pt'>365</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>天</span><span lang=EN-US
style='font-size:14.0pt'>24</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>小时受理居民的物业报修、投诉和咨询，物业服务投诉做到</span><span lang=EN-US style='font-size:
14.0pt'>100%</span><span style='font-size:14.0pt;font-family:仿宋_GB2312'>回访。</span></p>

<p class=MsoNormal align=left style='text-align:left;text-indent:28.5pt;
line-height:25.0pt'><span lang=EN-US style='font-size:14.0pt'>2</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>、物业急修项目</span><span lang=EN-US
style='font-size:14.0pt'>2</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>小时内到场，设小区管理处的半小时到场，一般维修项目（居民预约、雨天筑漏除外）</span><span lang=EN-US
style='font-size:14.0pt'>3</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>天内修复。</span></p>

<p class=MsoNormal align=left style='text-align:left;text-indent:28.5pt;
line-height:25.0pt'><span lang=EN-US style='font-size:14.0pt'>3</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>、开通网上（</span><span lang=EN-US
style='font-size:14.0pt'>www.962121.net</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>）物业报修、投诉、咨询和建议受理及处置状态查询。</span></p>

<p class=MsoNormal align=left style='text-align:left;text-indent:28.5pt;
line-height:25.0pt'><span style='font-size:14.0pt;font-family:仿宋_GB2312'>监督电话：</span><span
lang=EN-US style='font-size:14.0pt'>962121</span></p>

<p class=MsoNormal align=left style='text-align:left;text-indent:28.5pt;
line-height:25.0pt'><span style='font-size:14.0pt;font-family:仿宋_GB2312'>物业管理行业网站：</span><span
lang=EN-US style='font-size:14.0pt'>www.962121.net</span></p>

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